How a Fortune 500 ecommerce home retailer turned operational data into agents at scale.

A large ecommerce home retailer completes thousands of deliveries each day. At that scale, more consistent pre-delivery engagement can meaningfully improve customer experience and operations.

• Pedestal helped the retailer unify delivery details, customer instructions, live route data, and operational rules into a trusted data foundation.
• With that foundation in place, the retailer deployed voice and SMS agents built on Pedestal that deliver timely, accurate customer outreach before delivery.
• These agents now operate at scale across the retailer’s delivery network and are helping increase pre-delivery engagement, improve the customer experience, and reduce avoidable missed deliveries.