Pedestal doesn’t just answer. It acts.
Agents work the phones and read the paperwork on a schedule you set, following the playbooks your team already verified. Routine work clears itself. Anything unusual goes to a person by name.
Customer Coordination
Every delivery confirmed
before the truck rolls.
Voice and text agents reach every customer ahead of the delivery: confirm the window, collect the access notes, and move the appointment when plans change.
Phone or text, whichever they answer
The agent handles the whole exchange, including the follow up when nobody picks up.
Your playbooks, not a script
Carriers, regions, and exceptions all follow the rules your team already wrote.
1.5M deliveries a year
In production at a Fortune 500 home retailer, with 25% fewer missed deliveries.
Order Processing
Orders arrive in every format. They land in yours.
An order can show up as a clean PDF, a scan, or the body of an email. Pedestal reads it, checks every field against your rules, and loads the clean orders into your ERP.
400+ formats codified
Every layout your customers send, already learned, including the messy ones.
Checked before it lands
Each field is validated against your business rules before it reaches your system of record.
98%+ on complex orders
In production across multiple plants, with exceptions routed to the right person.
On a schedule
Nobody has to remember to run them.
Each agent works on its own cadence: every delivery morning, every fifteen minutes, or the moment a document arrives. One board shows what every agent did and what is waiting on a decision.
Work happens overnight
Orders read at 7:41 AM, models retrained at 2:00 AM, before the first person signs in.
Exceptions have a name on them
Nothing waits in a queue nobody owns. The board says who holds the decision.
Every run keeps its record
What the agent did, the rules it used, and who approved it.
More to hand over
Same setup, whatever the work.
The two above are where teams usually start. These run the same way, on the same knowledge, with a person on every exception.
Customer Portal
White-labeled answers for your customers, live with a global carrier’s top 40 accounts and rolling out to 3,500.
Promise Time
Promised dates predicted per lane, carrier, or plant, and updated as conditions move.
Demand Forecasting
Forecasts built from your history and live signals, checked against the reports your planners trust.
Warehouse Manager
Watches the warehouse and queues the next move: slotting, staffing, and dock assignments.
Workforce Rebalancing
Shift and labor moves as volume shifts across the network, before the backlog forms.
Equipment Management
Utilization, dwell, and maintenance exceptions across the fleet, flagged before they cascade.
Every agent stands on the same knowledge.
An agent is only as good as what it knows about your business. Pedestal agents read the same verified definitions, rules, and playbooks, so they all describe your operation the same way.
One version of the truth
Update a rule once and every agent works from the new version.
Works where your team works
Agents reach people in Slack and Teams, so there is no new tool to learn.
Bring your own agent
An agent is a schedule, a skill, the knowledge it reads, and where the result goes. Your team can assemble the next one.
Learned. Answered. Done. Every agent runs on Knowledge, the Context Layer, with the same Intelligence behind it.
Pick the work you’d hand over first.
Bring one repetitive process from your operation. We’ll show you the agent for it in the demo.