Pedestal for
Retail & E-commerce
Order volume scales faster than your ops team can staff for, and last-mile is where the customer relationship lives or dies. Pedestal's analyst learns your commerce stack, then powers agents that handle every customer conversation at volume.
What runs on your commerce stack.
Live agents that handle the customer conversations and order exceptions your team can't staff for.
Customer Coordination AgentLive
Pre-delivery calls to confirm the window, collect access instructions, and reschedule before the truck rolls. Kills delivery misses before they hit the P&L.
Returns & Support AgentLive
Handles order status, returns, and product questions at volume. Multilingual, grounded in your order data and support playbooks.
Pedestal Analyst AgentLive
Answers any question about orders, deliveries, returns, and service risk. Sourced in seconds from your order system, warehouse, and carrier data.
Learn moreDocument Intelligence AgentLive
Processes return paperwork, carrier invoices, and supplier docs. Validates, files, and routes only the exceptions to a human.
Learn moreNext Best Action AgentLive
Recommends the right move on every at-risk order, grounded in your support playbooks.
Book a demoYour commerce stack, answerable in seconds.
Ask about orders, deliveries, returns, and SLA risk — get a sourced answer grounded in your OMS, WMS, carriers, and CX playbooks.
Analyst Agent
Ask anything. Sourced answers in seconds. Works across any data warehouse.
Insights Agent
Exceptions surfaced before anyone thinks to ask.
CX and ops teams on Pedestal resolve customer questions in seconds, catch delivery issues before they land in support queues, and keep every channel on the same rules.
At scale, in the real world.
E-commerce company in home goods
10K+ customer calls a week at 78% live contact rate.
Read the storyGlobal carrier network
95%+ accuracy. Years of tribal knowledge compressed in three weeks.
Read the storyAutomotive parts manufacturer
500+ document formats codified across two portfolio plants.
Read the storyConsumer paper-goods manufacturer
Distributor and end-user data unified in three weeks. 10× faster channel reporting.
Read the storySee what Pedestal looks like across your customers.
If customer call volume outpaces how fast you can staff and last-mile misses still land in your support queues, start with agents that already know your playbooks. We'll show you what Pedestal looks like across your orders and carriers in 30 minutes.
Book a Briefing