Pedestal for
Retail & E-commerce
Order volume scales faster than your ops team can staff for, and last-mile is where the customer relationship lives or dies. Pedestal learns your commerce stack, then powers agents that handle every customer conversation at volume.
What runs on your commerce stack
Live agents that handle the customer conversations and order exceptions your team can't staff for
Insights
Ask anything about orders, deliveries, and returns — and get at-risk orders flagged before they land in the support queue
Customer Coordination
Pre-delivery calls to confirm the window, collect access instructions, and reschedule before the truck rolls. Kills delivery misses before they hit the P&L
Promise Time
Dynamic promise dates predicted from live network conditions — high accuracy, proven at a Fortune 500 retailer
Warehouse Manager
Watches your WMS and queues the next move — slotting, staffing, and dock assignments, ready for operator approval
Workforce Rebalancing
Shift and labor recommendations as volume moves across your network — rebalance before the backlog forms
Demand Forecasting
Demand plans built from historic and live signals — validated against the reports your planners already trust
Order Processing
Reads the supplier POs and EDI your team keys in by hand — validated against your rules
Bring your own agent
With a strong data foundation in place, anyone can spin up agents that scale
The platform behind these agents
Every agent above runs on one platform — the Context Layer that learns your commerce stack
Pedestal turns fragmented order, delivery, and CX data into a foundation agents can trust — then powers the customer-facing intelligence and voice + SMS automation at volume.
Explore the platformYour commerce stack, answerable in seconds
Ask about orders, deliveries, returns, and SLA risk — get a sourced answer grounded in your OMS, WMS, carriers, and CX playbooks
Conversational AI
Ask anything. Sourced answers in seconds Works across any data warehouse
Proactive Insights
Exceptions surfaced before anyone thinks to ask
CX and ops teams on Pedestal resolve customer questions in seconds, catch delivery issues before they land in support queues, and keep every channel on the same rules.
Operating inside Fortune 500 supply chains
Fortune 500 ecommerce home retailer
Voice and SMS agents coordinating 1.5M deliveries a year. 25% fewer missed deliveries
Read the storyGlobal carrier network
97%+ accuracy. Deployed to top 40 customers, rolling out to 3,500
Read the storyMarcal Paper
25+ critical insights to C-suite weekly. From ERP data to executive intelligence
Read the storySee what Pedestal looks like across your customers
If customer call volume outpaces how fast you can staff and last-mile misses still land in your support queues, start with agents that already know your playbooks. We'll show you what Pedestal looks like across your orders and carriers in 30 minutes.